Sunday, September 20, 2009

On the Road-San Francisco, Portland, New York





A successful opportunity fund manager who has experienced a number of real estate cycles wrote me about reading the 'Then and Now' comments: "Steve, just finished reading your piece on comparing the current crisis with the early 90’s. Great reporting work! There’s a great profile of the founders of the opportunistic real estate world lying in there…" (I hadn't thought of it in that way but he's exactly right).


Here's one more response to the "Then and Now" question:

Some thoughts in response to your question as to the differences “between now and then”? My perspective is one coming from years and years in the institutional investment arena. My comments are in the context of institutional investor allocating capital to the US property markets with the objectives of earning a competitive current yield; broaden portfolio diversification and hedge inflation.


Summary what’s different between then and now?

--not mad at real estate; recognize/accept it as a distinct and separate asset class

--interests are better aligned with those of the mangers this time around; improved governance

--have access to vast amounts of timely, reliable and high quality third party information

--all asset classes in the tank; some more than others; real estate performance OK on a relative basis

--market distress caused by over-leveraging vs. over-building


First---commercial real estate is, today, an accepted asset class. Institutional investors have been through three up cycles and are now in the middle of their third down cycle. They have come to realize that real estate is as cyclical as stocks and bonds. And they have come to learn that over the longer term real estate has delivered. The investor market has matured. It is much more knowledgeable, experienced and, therefore more tolerant.


When the markets crashed in the 1990’s, investors were mad as hell at the real estate industry. They felt that had been taken to the cleaners by a bunch of slick promoters. They were mad at their managers; mad at the appraisers for failure to reflect the realities of the market, mad at their consultants for getting them into real estate in the first place.


Not this time around. Nowhere is this more in evidence than in the open-end funds. Despite large redemption queues, investors are not willing to sell shares at deep discounts. Nor are they bad mouthing the asset class, their managers or blaming their consultants. Some have evidenced an interest in buying back in, but feel values have not yet reached bottom. These are some of the same investors who are in the in the redemption queues.


Second—a significant percentage of manger compensation today is tied to realized performance, not based on asset values. Lots of different fee structures and formulas for sure. However one common denominator-the better the real estate investment performs, the better both investor and the manager fair. Managers can’t get rich in a down market. (Opportunity Funds excluded)


Third—today investors and mangers have access to huge amounts of information assembled, analyzed and published by third party professionals with impressive research track records and academic credentials. Data providers include: Torto-Wheaton, REIS Reports, Portfolio & Property Research, Real Capital Analytics, Co-Star, and IPD.


In addition a number of university real estate centers-track and measure US commercial real estate and engage and publish research on commercial real estate property markets supply and demand behavior and real estate risk and return. These include MIT, Wisconsin, Columbia, USC, North Carolina, California-Berkley to note some of the more prominent schools. In addition investors can utilize benchmarks and indexes produced by NCREIF, Levy/Giliberto, Moody’s and others. This industry information infrastructure was in its infancy in the early90’s. There is no way investors can say today “I didn’t know what was going on”. The information is out there, a lot of it in real time, and readily accessible.


Fourth---as poorly as private real estate has performed in the past year and a half--the capital component of the NCREIF Index experienced its biggest one year decline in the 32 year history of the Index- (-24%)--other asset classes, including public equities, hedge funds and private equity funds have fared even worse. A lot of institutional investors would be receptive to adding to their real estate portfolios in this cycle, if it weren’t for the denominator problem.


Fifth—this down cycle is one caused by investors loading up on too much debt, and in the process driving up prices and driving down yields. The last cycle was caused by over building. Same result. Another reminder that leverage is a two-bladed sword.


For me, this astute commentary synthesizes almost all of what others wrote back to me on the “Then and Now” question. The perception of any individual, about anything, is based on where they play in the game so, for example, transaction brokers have one vantage point, real estate lenders (if and when you can find them today) have another one, etc, etc. But as I make my way around North America, speaking with investors and consultants, I’m hearing a very similar story. The tide does to be coming back in, slowly and cautiously, like on a quiet beach in Mexico. But, we can’t be too hasty to say that ‘it’s over’ and everything will be hunky-dory again. This is probably the most complex period in the real estate investment world ever and time is either our friends or our enemies, depending on our position and motivation. We will see. We will see. And, OMG, we’re just about to start the fourth quarter of the year that many just want to write off. But as we know, when we write stuff off, we may have to hold a reserve and some of the reserves are dwindling as the clock ticks.


In the late 1960's someone spray-painted in the London tube "Clapton is God." There is certainly truth to that but perhaps a more correct graffiti would have been "Clapton is a God." I say this because there are a number of Guitar Gods (it's a matter of personal preference). Rather than list my favorites I'll just say that last Saturday night I was lucky enough to get a seat to see one of the more unsung guitar heroes, Robin Trower (See photo). Robin was the guitarist in a band called Procol Harum, which is remembered for two top-40 hits, "A Whiter Shade of Pale" and "Conquistador." Procol's lead singer, Gary Brooker, has one of the more recognizable voices in rock music. After Robin left the band to pursue a solo career he became recognized. Some people feel he is very Hendrix-like and certainly the tone of his guitar and some of his style has that to it.


But in addition to hearing some great guitar playing, what I saw on stage was a man who loves what he's doing. Having a full room of people who really believe in you doesn't hurt but watching Robin, with big smiles on his face (in-between some excellent 'guitar faces') was wonderful. It's sad that over the years I've seen so many musicians on stage who seem miserable. What could be a greater feeling than playing music on stage and watching people either bopping their heads or dancing or swaying or whatever and knowing that it's your music that elicits that kind of response. Certainly for me, that feeling still makes me realize how fortunate I've been to have music in my life. But where this is all headed is not about music but about our careers and our lives. How many of us know people who really don't like what they do? I've done things in my life that I really didn't like because I had financial obligations to meet but I've been lucky (or maybe I've made my own luck to a degree) that I've had a great career in the real estate industry and continue to see more opportunity to grow and expand my network of industry contacts, acquaintances and friends. And, while now may not be exactly the right time to seek something new, from what I've seen in the press, there seem to be quite a bit of new hire announcements popping out all over the world. All I'm trying to say here is: so much of our lives is spent at our work; it makes a big difference, to you and to those close to you, if you actually like what you do. Robin Trower vividly brought that home to me at B.B. King's Club in NYC last weekend.


Photos all taken with my BlackBerry camera

(l): Postcard quality shot of The Chrysler Building (where my office is) .

(r) Robin Trower at B.B. King's Club in New York.


On the road....

Sept 28-Oct 2: New York

Oct 5-8: New York

Oct 9-16: OTR across America

Oct 19-23: New York

Oct 20: New York-Shannon Corey at The Bitter End

Oct 26-29: Beverly Hills, CA for the PREA Annual Convention

Nov 12: New York-Joan Osborne, B.B. King's

Nov 18-19: (t) Frankfurt-INREV Investor Platform/Committee Meetings

Dec 7-11: London

Dec 31: (t) Chicago-Umphrey's McGee New Years Show


Other destinations TBA.





These are my personal views and not that of my employer.


Monday, September 14, 2009

On the Road-Washington, Atlanta, Raleigh-Durham





Thanks again to all of you who contributed to last week’s well-received column on, “Then and Now.” So here’s my two-cents: What went on ‘then’ (the early 1990’s) was a new phenomenon in the commercial real estate industry. Having done workouts of as far back as the late 70’s, I was eager to get involved and fortunately got to in a big way (starting and running a large RTC contractor office) and then as part of a team that worked Midlantic Bank (NJ and now part of PNC) out of a serious non-performing real estate loan portfolio that basically saved the bank (btw, Midlantic had help from what was then called Victor Capital (John Klopp (Capital Trust) and Craig Hatkoff’s consulting group that also included Marc Holliday (now head of the REIT S.L. Green) and Nick Laird, founder of Global Realty Outsourcing)and the legendary David Kaplan. But those problems seem simple compared with what is going on today. This time, it is not the real estate industry that caused the problems, it’ the global economic meltdown (which some finger-pointers suggest was fueled by the infamous sub-prime mortgage market). Well, I’m not a global economist so I don’t really what came first, the chicken or the egg. But here we are in the days, as it were, of stuff that we really don’t understand just yet anyway. We’re dealing in new territories albeit with some prior experience being very relevant today (i.e. the negotiations between borrowers and lenders, the interaction of GPs and LP’s in funds, etc). But as far as I can tell, what is going to happen in the future (short-term for starters) is anyone’s guess. So the difference between then and now is that, well, they’re different because the world is different and we’re different people and there are a lot of folks who are involved now that were not even in the industry then. But that doesn’t mean that they can’t help solve the problems or that they won’t be able to capitalize on the opportunities. However, from what I’m told, while transactions are getting done more and more (all cash, assumable financing) there’s still a ‘fog upon L.A. as George Harrison wrote and it’s really a fog across America and the developed world. It’s a problem much bigger than my grasp and it seems bigger than the understanding and solution attempts of governments. But one thing is for sure, and we’re seeing it already, there are some service sectors that are able to generate fee business coming and going while the rest of us try our darndest to figure which way to go:


The Road Not Taken-Robert Frost

Two roads diverged in a yellow wood,
And sorry I could not travel both
And be one traveler, long I stood
And looked down one as far as I could
To where it bent in the undergrowth.

Then took the other, as just as fair,
And having perhaps the better claim,
Because it was grassy and wanted wear;
Though as for that the passing there
Had worn them really about the same.

And both that morning equally lay
In leaves no step had trodden black.
Oh, I kept the first for another day!
Yet knowing how way leads on to way,
I doubted if I should ever come back.

I shall be telling this with a sigh
Somewhere ages and ages hence:
Two roads diverged in a wood, and I--
I took the one less traveled by,
And that has made all the difference.

A good friend of mine, Gunnar Branson of Branson-Powers in Chicago (innovators of products, markets and processes) sent me an email a couple of weeks ago that said, "Buy this book!" Now, Gunnar is no Abbie Hoffman (of "Steal This Book" fame) but I know he has impeccable taste and I immediately obeyed and ordered the book. I am just about finished with it and I say to you, "Buy this book." It's called 40 Fathers-The Search for Father in Oneself. Just as was done to me, I will say no more.

My disclaimer here: I have not, in all the years I’ve been writing this column, ever looked back to see what I’ve written. With that, there is the risk that I may repeat something I’ve already written but since my memory is not so good for things like that, I just don’t remember. So, for those of you who have been reading this for a while, I apologize in advance if this is a repeat of anything I’ve previously written:


The actor, Patrick Swayze died this week (57). It’s reported that he and his wife were working on his memoirs when he passed away. But he left a legacy in film, particularly (for me), “Dirty Dancing.” The tennis player, Juan Martín del Potro (20) won the U.S. Open tennis title. His name will forever be engraved on that trophy. Derek Jeter (35) of the New York Yankees passed the legendary Yankee Lou Gehrig's franchise hit mark of 2,721. This will stand until someone else gets more hits (maybe when they start using titanium bats instead of wood)…don’t worry, it’ll happen). Taylor Swift (20) won MTV’s Best Female Video Award (and Kayne West, whoever he is, made a jerk out of himself in front of 11 million people). These people have left their mark but more importantly they have achieved something for themselves; something they will always have with them, something they’ve worked hard to get. I took a look at the liner notes that my son Kevin wrote for my first CD and thought that some of his words were appropriate for this subject and maybe will strike a resonant chord with you:


“We all have two kinds of to-do lists: the everyday ones and the long-term ones. While we find the time to do the items on our every day to-do lists (buy eggs, pay AmEx bill, sew up hole in jeans crotch), the items on our long-term lists (write screenplay, buy a houseboat, design an effervescent mouthwash tablet) get pushed aside for the more urgent necessity and effortless check-off satisfaction of the everyday tasks.


But those long-term items are the important ones, the ones that may take years to check off, the ones that are deeply satisfying to complete, the ones that will ultimately help to define our personal legacies........It really was inspiring to witness an item being checked off his long-term list-and then to hear him immediately start talking about what he’s planning on doing for his next album.


So as you listen to this disc, and every time you see it on your shelf (or in your iTunes Library), think about your own long-term to-do list, ask yourself why you haven’t checked off any items lately, and realize that it’s really not that hard to do once you just decide to do it.”


Update: I am currently working on my second CD called, “Wait for Me.” It’s produced by my son Brian with

lyrics and melodies for two of the songs by my son Kevin. It is much different than the first CD as I was

told to push the envelope by the producer, Brian Felix. We hope to have it available by Christmas. These

CD’s are part of my legacy, something I had only dreamed about for more than twenty years. Please think

about why you’re waiting to do something you’ve been dreaming about. As the lyric to the title song, “Wait

for Me” suggests, “there isn’t much more time.” Do any of us really know?


Restaurant of the week: Sushiann, 38 E. 51St, NYC (212 755 1780). Any Japanese restaurant that has six sushi chef's slicing away must be good and this one is. Thanks to my friend, Marty Nass of CTPartners (Real Estate Recruiters) for introducing me to his favorite sushi place.


Publication suggestion: Shopping Center Digest is a well-known and respected industry publication headed by retail real estate observer, Murray Shor. I got an offer this week which I thought you’d be interested in. Click here to check it out and if you write to Murray about his free issue offer, just say ‘Steve sent me.”


Amazing experience of the week: The Mansion on O Street, Washington, DC. It's hard to explain. It's a hotel, it's a place that hosts private parties, it's a very musician/celebrity and music passionate place. It's simply unique. They give tours but be careful you don't get lost: there are 100 rooms and more than 32 secret doors.


Photos (l): Broadway on Broadway last Saturday in Times Square, NYC

(c) Bob Dylan autographed guitar @ Mansion on O Street, Washington, DC

(r) The end of the line. Taken at the Newark Airport Air-Train station.




On the road....
San Francisco, CA
Portland, OR
Jim Thorpe, PA (Whitewater Rafting)
Beverly Hills, CA (PREA)
(t) Frankfurt, Germany (INREV Investor Platform/Committee Meetings)
London


These are my views and not that of my employer.



Tuesday, September 8, 2009

OTR-Then and Now

I asked a number of industry friends to give some thought to the question "What's the difference between what our industry looked like during the early 1990's (RTC/Workout World) and today's "Whatever World." Following are their unadulterated responses. It's a little long but I'm pretty sure you'll find it worthwhile. There are a number of similar themes running through these views and as you'll see, a number of them relate personal experiences as well.

1. First, this time around--the speed with which the market came apart was unprecedented. Second, the economy is not holding up as it did the last time around. In the RTC days there was oversupply of product,this time around there is no over building But rather demand destruction-which still gets you to oversupply of all property types. Lastly, the rigid debt structure of CMBS is untested and did not exist the last time around--we are all going by braile on this and who knows where it will take us and the real estate industry.

2. The biggest difference I see is in the RTC days the banks wasted no time in taking back assets and making them REO's and the RTC just moved them. Today it is different. The Banks/Special Servicers don't want the assets and have shown remarkable patience working with owners/borrowers trying to work something out. As a result there have not been many transactions despite the value write downs. To that point the drop in values happened in cyber time- very fast vs taking years to get to peak to trough. Though some may drop further the decline has been rapid- and wide spread. Lastly this has impacted every market and every property type vs RTC days when some markets/assets fared ok.

3. Past was FAST! The pace was fantastic! The government facilitated a quick, catastrophic, over the top write down, taking many lenders and owners down and out. Smart money showed up hungry and underwrote in windowless rooms with cadres of kids and elders hand compiling data - ah, the war room! Didn’t have to be very right to win. It was all about courage. Successfully got the junk cleaned up. Constituted perhaps the greatest involuntary wealth transfer ever on the planet. Was it fair? No. Was it effective? Very.

Today, OMG how slow! Deal by deal, discount by discount. As long as the lenders can argue they are solvent nuttin’ needs to move. But in fact it all needs to move! Would be nice to see the government act a bit more authoritatively – in terms of forcing revaluations and shutting down the insolvent players, especially now that the critical stage seems past. Stop propping and start popping.

4. Some thoughts:

a. Liquidity: Then-Very little; Now-Plentiful capital is available

b. Supply/Demand: Then-Too much overbuilding: Now-Overbuilding not the issue

c. Banks as lenders: Then-Major supplier of capital; Now-Banks only 30% of lending; many more non-bank players

d. Deal Complexity: Then-Could be but most deals had few participants; Now-Very complicated capital stacks; many deals with 15+ layers

e. Gov't Intervention: Then-Some Heavy; Now-Propped up many financial institutions

f. Willingness to Foreclose: Then-Many had large workout reluctance; Now-Willing to have & asset management teams borrower run asset due to local knowledge and experience.

g. Workout Mechanisms: Then-Covered in loan docs; Now-Mechanisms do not work for REMICS. All are having great difficulty working out due to complexity

h. Workout Experience: Then-Many seasoned pros who had been thru 1974 down markets restructures.; Now-Very little experience

i. Special Servicers: Then-Limited role: Now-Not set up for number & complexity of deals

j. Global Issues: Then-Very little; Now-Deals and sources of capital global in nature

5. The biggest difference I see is that while in the past banks and insurance companies were quick to set up internal groups to handle all of the REO that was collected via foreclosure, today most lenders (including the massive CMBS portfolios) are avoiding taking properties back. These lenders seem to view troubled assets as liabilities to avoid taking ownership of rather than as opportunities to create value as they once did.

6. I was a commission based Broker at the time of RTC. I would say the largest difference from the S&L meltdown to the present Sub-Prime fiasco is the general population has greater equity in their assets overall. In the 80’s-early 90’s people had no savings and high debt. Today there is equally hi debt, but there were and are more people with a little cash in the bank and a little greater equity in certain assets. The 80’s meltdown did teach some the lesson of moderation and to ret and not overextend. One telling phenomenon of this is that in the 80’s & 90’s, people would be caught dead in Wal-Marts parking lot with their Mercedes or Beemers, now it is a badge of honor.

7. In 1991 I was President of my family’s real estate investment company. We own and lease industrial buildings in Northern NJ. During that downturn there was too much construction and an oversupply of product. Deals were very hard to come by. I remember competing for a tenant and getting beaten up by the tenant and the tenant’s broker all in an effort to make a 10 year deal for 70,000 s.f.. When the deal was signed that was the end of our problems for that particular building.

Fast forward to today. In the same industrial park we had a tenant renew a lease for 5 years in 60% of the building. We also signed two new leases for an additional 25% of the building. Now, that was the beginning of our problems. We went to our lender and started discussing increasing our loan and extending the term. The loan was to be increased to a 30% LTV. The lender sent its representative to the building to get a better understanding of what we were doing. Upon his return to his office in the mid-west, he sent us the term sheet. A few days later, he called to tell us that he could not abide by the term sheet because the lender was not lending at all. So, here we had a building 85% leased with a 30% LTV and our lender of many years told us that they would not do the deal!

The difference today is that although there may be some tenants in the market, there are far fewer lenders in the market. We did eventually find a local lender that would do the deal. However, it was a shock to find out that our billion dollar insurance company would not do a $3,000,000 loan.

8. I think the big differences are that in the RTC days the assets were held by the RTC or banks which mimicked the RTC. They had control over the assets -- mostly whole loans that could be sold or foreclosed on. And through the auction process they found and cleared the market which led to the recovery. This time around the loans are either held by banks who can't take the hit and "pretend and extend". Or even worse are in a CMBS structure which is frustratingly complicated and where the special servicers don't seem to be incentivized to resolve problems. To make matters worse a lot of the "equity" (assuming there is any") is held in commingled funds which are proving to be pretty dysfunctional.

This lack of control will lead to a much slower resolution of the crash and will keep values down for an extended period.

PS. I was the very first RTC contractor ( on the infamous) Banning Lewis Ranch and worked closely with Joe Robert to get the crucially important "private sector amendment" included in the RTC enabling legislation.


9. COMMERCIAL REAL ESTATE 1986-1994 VS 2008-

Similarities

  • Plentiful capital (both debt and equity).
  • Deflation in property values followed extended period of rapid increases based upon capitalization/yield rate compression (i.e., without corresponding increases in financial performance).
  • Extremely lax underwriting by lenders.
Differences
  • Prior downturn due largely to massive additions to supply coupled with disadvantageous changes in federal tax law; current problems exacerbated by sharp contractions in demand due to deep recession in the overall economy.
  • Much greater portion of capital came from public markets recently than in the prior downturn; spurious ratings of CMBS played a significant role in current situation.
  • The OCC and FDIC are now more knowledgeable regarding distressed commercial real estate than in the prior crash and thus should be more adept in assisting in market-clearing activities.
  • Recovery from the current difficulties is likely to be more prolonged due to a) the forecast slower recovery of the overall economy; b) higher interest rates caused by historic borrowing by the federal government; and c) the likelihood of significantly higher federal income tax burdens on both individuals and businesses.

10. Now – no credit/debt for CRE (due to collapse of CMBS market and near systemic failure of entire banking industry), no transaction activity, very low interest rates (especially compared to U.S. Treasuries), and a very weak, overleveraged U.S. economy.

Then – some credit available, some transaction activity due to regulatory pressure on financial institutions and RTC acting as a clearinghouse, narrower interest rate spread vs. U.S. Treasuries, and less of a global recession.

Both eras experienced difficult fundamentals (today – more of a demand problem, them – more of an oversupply problem), but overall the enormity of the situation is a lot bigger and, from a value erosion perspective, much worse today than 15-18 years ago. The recovery will be slower this time around – if then it took 5 years this time it will be about 7 years (8/2007 until 2014).

11. As I see it, the main difference is that the RTC ended up as the owner of the banks and their assets whereas today the banks still own the majority of the bad loans and toxic assets. The RTC was able to wheel and deal to unload the assets to buyers who were able to finance and manage them. Now, the banks are afraid to deal with the problem loans because of the affect it will have on their balance sheets to show the losses. The RTC had no such worry. Retail was still doing well and the average customer was unaffected so that the chains were not in trouble. Also, a major difference is that there is no viable Wall Street to take take public companies such as mine which was struggling to obtain (maintain) bank financing. All of the new IPOs are funds without a history, looking for deals, not profitable companies with real hard assets. As the joke went, nearly every real estate IPO in the 1990s had a choice between filing a S-1 or Chapter 11. Luckily, the S-1 gang won.

12. In the S & L bailout days the problem was commercial real estate based. Deregulation of the Savings and Loans meant they were permitted to make to make commercial real estate loans and lenders didn’t always act prudently. But the problem wasn’t personal. It wasn’t about people and their homes. This time the housing market brought us into the problem. This time it’s been very personal. Even though a big part of the problem was “investors” and “business” of housing, the problem of overleveraging was with housing, which is seen as impacting people more directly. As a result of it being personal, the impact is/was more widespread. Then the problem was on the front page of the business section. This time it’s on the front page of everything!

Greed and fear are part of our sustainable, capitalistic society and both of these emotions played a role then - S & L Bailout/RTC Days, and now - Financial Bailout. To compare the two “crises” is helpful if it serves to make us wiser. And being wiser is the key! Notice I didn’t’ say smarter. Wise means finding a balance of greed and fear, and right and wrong. No regulation will make you wiser.

13. This financing market reminds me a lot of the early 90s pre-CMBS. There was a time when good credit sales and location were necessary to get a non recourse loan and that time is yet again. Absent one or definitely two of those attributes and borrowers are required to give some recourse.

14. Back then, I was a tax lawyer and our firm did a bit of work for the FSLIC (Federal Savings & Loan Insurance Corporation).The differences between the two eras are pretty stark, in my view. The early ‘90s crash was the product primarily of overbuilding driven by tax incentives, lax underwriting standards at S&L’s and foreign capital (particularly Japanese) that entered the market and drove down cap rates. This led to a collapse in values despite the fact that the underlying economy was pretty okay. Because the economic fundamentals were reasonably sound, monetary easing produced a consumer-led recovery that restored asset values relatively quickly as demand rose and capital markets reformed, led by the opportunity funds.

This time around there is no excess supply, but rather a collapse in demand owing to extremely weak fundamentals as evidenced by the recession, which is itself the product of a credit bubble attributable to foreign account imbalances and an easy monetary policy that resulted in global overleveraging, overbuying and overpaying for assets. The effect on rents of the loss in demand has been made all the more immediate by the advent of the Internet and much better access to information on the part of tenants. Demand will be slow in returning because the economy will take longer to recover this time, a function of globalization and the continuing woes in the banking system. The impending mountain of debt that will require repayment or re-margining probably means that the downdraft in commercial real estate values will continue for some years to come.

In short, the economic fundamentals are much weaker this time and will be much slower to recover, and rents will be a long time recovering as a result, both because some of the job loss is never coming back and because the credit market dysfunctionality will continue for quite some time. We have yet to see the worst of it, generally speaking, and there will be many a false dawn before we see the real McCoy.

15. Then and now. Then: private developers, borrowers, lenders, few investors, fewer global investors, no global service firms. Now: REITs, CMBS (at least a secondary market), opportunity funds, private equity fund model, many investors (too many), several global investors and service firms.

Then: limited financial crisis, real estate depression, deep lessons learned. Now: global financial crisis, massive government intervention, likely recovery, new lessons learned.

Then I was a wiz on the HP 12C, now it's an iPhone. Then Steve Felix was writing letters by hand, now he's (probably) tweeting.

16. With 20-20 hindsight, one would have clearly wanted to be on the buy side in the early 1990's. Although at the time, it was definitely unnerving to be a buyer in the early RTC auctions, it is easy now to see that buying almost everything available would have resulted in outsized returns. The RTC forced the clearing of defaulted loans and set pricing in the market to resume transaction activity relatively soon after the collapse. While at that time being in the owner or borrower position was extremely tough. Little forbearance was available and, although appraisals may have been slow to recognize value declines, almost the only solution to severely deteriorating performance was to accept market pricing and try to move on to a new investment program in the mid-1990's. Today it is not clear that the opportunities to buy will be anywhere near as attractive or voluminous as they were in the early 1990's. The Government, rather than forcing a quick, but painful, correction is trying to stimulate the economy and preserve the financial institutions. This time many owners and borrowers are better able to persevere and perhaps survive with much of their current portfolios intact until things get better. Meanwhile it appears that those with dry powder will find far fewer owners and borrowers ready to capitulate at any price and there will be lots of competition which will also keep some upward pressure on pricing. Interestingly, this time around, capital appears to be returning to look for attractive real estate investment opportunities in real estate much earlier and in greater volume. In the early 1990's it was tough sledding to convince investors that it was a great time to be investing in real estate.

17. I wonder how many remember the RTC precursor, FADA (Federal Asset Disposition Association) headquartered in SF (President Roslyn Payne formerly of Eastdil). FADA as I recall was organized by Federal Home Loan Bank Board to take distressed assets from failing savings banks, liquidate and return proceeds to federal insurers. FADA ultimately bowed to political pressure somewhat tied to questions regarding preferred contractors (not dissimilar to recent Goldman Sachs innuendo) leading to formation of RTC. I believe FADA was actually created in 1985 (a then record year for bank failures) and it took several years before it met its demise as it became buried in politics and the onslaught of Tax Act of 1986 initiated defaults from failed tax syndication schemes, formation of the RTC in 1989, recognition of the scale of the problem by the banks and pension plans and emergence of the modern REIT era in 1991 as over-leveraged developers and owners were forced to the equity market to delever assets rather than pass assets to lenders through foreclosure.

I think we are close to there (new REIT issuance) again. Realization of problem is happening at warp speed when compared to 1985 to 1991 time frame 20 years ago. My presumption is that the size is much greater today but probably not on a relative basis. Remember FSLIC which was put out of business in 1989 and responsibilities taken over by FDIC? Sound like today with latest round of regulatory reorganization. A quick check shows that between 1989 and 1995 the RTC addressed the assets of 700 plus banks/thrifts with nearly $400 billion in distressed assets, that doesn’t include the equity capital brought in the early 90’s by Wall Street to the REIT market. Then, despite slowness to recognize the scale of the problem there truly was a clearing mechanism. Today the structure of debt and its administration is so complex that despite knowledge the workout will be pre-global warming glacial. This could take a long time, maybe as long as 1985 to 1995.

Guess my view is that we’ll get through this only to someday do it again. If you’ve been around long enough you would also recall the 1974/1975 melt-down of the then REIT industry, the conduit method of banks to put real estate lending off-balance sheet and leverage their lending capacity, does that sound like SIV or CMBS or the latest method to dump poorly underwritten investments on a forgetful investing community.

18. As I think about the most dramatic differences between the early 90's and now, I really focus on the dramatic difference in liquidity - which is really driven by no significant debt. I believe that the biggest issue is that the capital positions of the financial institutions are not under pressure from the government.Therefore, they have not been forced to foreclose, take the significant write downs that the current market would require and sell at significantly reduced prices - with debt as part of the sale price. They generally do not want to make loans or the loans that they want to make are at terms that are silly to a well capitalized (equity) buyer. In the RTC days, there was debt available - it was just at very high rates. That allowed investors to buy - but it required substantially lower property prices.

Bottom line? The market cannot "clear" to a pricing level that accurately represents the risk. Real estate needs debt to operate properly - always has and always will. It got out of line with high debt/value ratios, poor underwriting and very low interest rate from 2003-2008. Now it has swung completely the other way. As I have been telling our investors - the banks made stupid decisions when it was good and they have swung the other way and are making equally stupid decisions when it is bad - they are taking 0% risk and demanding unreasonable terms.

19. My “best” memories are of buying assets at distressed, market clearing prices, and of course selling at a profit. Two examples:

1. Major non-U.S. bank was directed to liquidate its CRE loan portfolio. We worked w/ an advisor to buy the whole portfolio, about $125 million, of whole loans. Their “special servicing group” had managed the loans very passively, and was difficult to work with. Our advisor was able to liquidate the portfolio very quickly, in large part through discounted payoffs to borrowers. The borrower achieved a relief from debt and we enjoyed a substantial gain. The only downside was that the asset stayed on our books for only about one year!

2. The first opportunity funds, such as Koll Bren I, were able to make terrific buys, completely unleveraged. After two years, and w/ the benefit of 20/20 hindsight, it seemed that all such buys were “no-brainers” but at the time of the buys the risk of buying distressed assets seemed very high.

20. The differences between then and now are clearly evident. At the time, real estate was an incredibly basic industry, essentially just private investors and insurance companies buying assets, maybe leveraging them conservatively, and waiting for low teen's returns. As a young, naive investment banker (yes, it's possible), I witnessed a handful of very smart, non-real estate private equity types use the crisis to transform the industry into something much more sophisticated. Remember, it was the crisis that lead to the creation of opportunity funds, REIT's as we know them, securitization, and eventually mezzanine and other debt innovations. Pretty much everything we do today. What was most different about those times is that there were few willing to chase the opportunities - of course, once the 50-100% IRR's were identified, everyone piled in.

Today, real estate is ridiculously mainstream, and investors' willingness to invest anywhere, anyhow, at any level of the capital structure continues to amaze me. I'm no longer naive (or with hair), and remain skeptical that we will learn anything from this crisis. Few innovations will come from it (nothing is forcing the innovation this time), the banks will pretend they don't have massive losses long enough that things will inevitably improve (and thus justify their inaction), and we will soon return to frenzied bidding wars to buy mediocre assets at 4.5% yields (at least in Europe). Unlike the last time, when it took almost eight years for investors to re-dip their toes, I predict the wall of cash returns much sooner than is financially justified, which will of course bailout all the silly projections that underly these future buys. And on we go.

21.
As a prologue, during “the last time” I was working for a major insurance company with a large debt portfolio that went down early in the game. The company had made the classic mistake of borrowing long to invest short, and it got caught big time when short investment returns wouldn’t cover the borrowing costs. As the crisis deepened, the company decided to go long in real estate mortgages, as the only investment class then available that could make a profit on the spread. So we pumped about a billion dollars into the mortgage portfolio even though the company knew it was dangerously overconcentrated in its mortgage portfolio – over 50% of its assets in mortgage loans.

The mortgage loans did not perform, and the company did not survive in its then present form. It was bought, merged, and eventually disgorged to survive today as a much smaller company under the old name.

The biggest difference between then and now is the economy. Some of this can be viewed by looking at bankruptcy trends.

Then: Back in the late 80s and early 90s, a borrower would file for Chapter 11 as soon as the lender seemed serious about foreclosing. At one point, my employer had near 700 active bankruptcy suits under litigation. “The Full Employment Act for lawyers.” The banks purged their bad assets through the RTC and moved on into the future relatively quickly.

Now: Well, at least to date: Lenders are not as willing to foreclose. I think a major reason for this is that the banks’ balance sheets are already impaired to the extent that they do not have the capital to support the foreclosure option in volume. During the recent bank bailout from the residential mess, the bailout funds went to prop up the banks’ balance sheets rather than to make new loans. The buzz word has been to “Pretend and Extend”.

It is unclear if the banks will continue to “Pretend and Extend” or if the regulators will force a disgorgement of these troubled assets. The key to what will happen is, in my opinion, the global economic recovery, whenever it comes and with whatever speed and force. Any real estate recovery will be led by jobs, and of course employment is somewhat of a lagging indicator to the economy. All evidence supports a slow recovery. If the economy is strong enough, “Pretend and Extend” will stop. If the economy has a gradual recovery, it won’t for a while.

We need a market clearing mechanism to put this problem behind us. But first, we need to be able to afford it. That’s the dilemma.

22. Interesting question. I think a key difference is that commercial real estate was at the heart of the S&L debacle that triggered the national recession, and market fundamentals were weak due to massive overbuilding, so there was more urgency to solve the problem. Commercial real estate is really secondary this time, a casualty of 2+ years of disarray in the financial markets. I think it would be better to change the rules and allow healthy banks to restructure the loans rather than force foreclosure and ultimately bank failures.

23. Then

· Over-supply of real estate was the major contributor to crisis

· Predominance of whole loans facilitated debt restructuring and re-pricing (which took about five years to complete from time RTC was set up)

· Relatively few opportunistic players competing for non-performing loan portfolios and distressed assets (this was the dawn of the industry)

· An effective central clearinghouse for bank REO and bad loans was in place (the RTC)

· Seller psychology more “realistic” (i.e., not influenced by several years of bubble pricing… we all thought that Japanese buyers were crazy back then), which likely facilitated needed price declines

· Recession was largely focused in construction and defense (with So-Cal bearing 25% of total U.S. job losses). Economic linkages were not as pronounced as today, setting stage for faster recovery.

· Overall banking system was relatively healthy. Sure, there were high-priced lenders (e.g., Bank One), but you could get debt financing for most property types. General business credit was readily available, again stetting stage for faster recovery.

· Baby boomers were relatively young and resilient. Better able to weather the storm and rebound than today.

· In short, we were in “shit” back then

Now

· Over-supply of capital (bubble pricing, stupid lending practices) the major contributor to crisis

· Fractured and complex loan ownership (CMBS, CDS,…) will complicate and likely slow the debt restructuring and re-pricing process

· Large number of opportunistic players out there today. Many institutional investors preparing to commit capital to growing U.S. distress play. Still too much capital chasing too few deals?

· Central clearinghouse for bank REO and bad loans not in place yet.

· Seller’s still have fond memories of high asset values and low cap rates. Bid-ask spread still way too large.

· Day of reckoning still 1-3 years off for many borrowers.

· Current recession is broad-based and larger than anything we’ve experienced in our lifetimes. Global banking system is on life support. Where and when will consumer demand return? (likely well below past trend line)

· Baby boomers a lot older now, less able/willing to reinvent their careers. Worried about their ability to retire. Have kids / grandkids to support. Societal safety nets (pensions, health care, etc.) largely depleted by thirty years of Reagan-ism.

· In short, we are in “deep shit” now

24. All I know is damn near everyone and their brother is running at us for some type of economic relief. Based on the sales reports and level of occupancy, most of it is unwarranted and therefore denied. It’s a poker game but I can tell you as with most casinos, the house is winning. We are fortunate to have good a good Pit Boss and with almost 1,000 retailers we only have a few (less than 10) that we need to chase for rent through the use of outside counsel. That’s incredible odds in this economy but it’s all about controls and some luck too. Now I will tell you not everyone pays on the first of the month, but by the 15-18th we are great shape with only a very few holding out until the last week of the month. I know that’s not what your looking for in your column but wanted to lay that out to you for another time.

25. The difference today is that fundamentals are a bit more solid, the industry learned from the overbuilding (plague of the late 80's & early 90's). Interest rates are lower and the industry has matured with the financial markets- namely, real estate is a global game now. The biggest issue is the Federal government. Last time, they created the RTC to clean up the mess created by the S&L's. The only way to cleanse and restart was to force the classic investment thesis of capitulation. Markets only heal when the bad assets and many good assets are sold in a fire sale. This Congress and our new President are behaving in a way that screams- "I will not be associated with the fire sale of real estate assets held by banks" and attributed to the private equity raid of the candy store at 10 cents on the dollar. The politics and egos and stopping them from initiating the very cleansing mechanism we need. Therefore- we are seeing loan extensions and very few foreclosures. Therefore, the Congress has turned Citibank, B of A etc. into RTC II's. Government funds the banks, they extend and we push this mess out three years- but never resolve. Smells like Japan!

26. Same as before:

  • Opportunity to make lots of money

Different from before

  • No one forcing sales at the moment, as the regulators did in 90s.
  • More players, more transparency with every body having a similar strategy…
27. Main differences:

Government was willing to take and in fact forced banks to take the pain, take massive writedowns, and move on as quickly as possible, so market could "clear" (i.e., trades/transactions would happen) recovery could begin.

Banks were unwilling owners of real estate, so had no desire to hold and wait (may be different this time, as banks believe they learned a lesson watching others make money on their dime due to selling too early).

Also different is that consumer was not tapped out then and soon would begin spending, which helped pull us out of recession and spurred corp profits, which in turn spurred tenants/leasing. Not sure when consumer will return this time.

28.
Government was willing to take and in fact forced banks to take the pain, take massive writedowns, and move on as quickly as possible, so market could "clear" (i.e., trades/transactions would happen) recovery could begin.

Banks were unwilling owners of real estate, so had no desire to hold and wait (may be different this time, as banks believe they learned a lesson watching others make money on their dime due to selling too early).

Also different is that consumer was not tapped out then and soon would begin spending, which helped pull us out of recession and spurred corp profits, which in turn spurred tenants/leasing. Not sure when consumer will return this time.

My gratitude to all who participated in this little 'idea exchange.' There are a lot of good suggestions contained in these thoughtful responses. Think we should suggest them to the dudes in D.C.?


Sept.11: Isn't it a sad commentary that it's been eight years since the World Trade Center event and there is still nothing built...just talk, lawsuits, politics and bullshit. Everyone involved should be ashamed of themselves.



On the road...
Atlanta
North Carolina
Washington, DC
Baltimore
San Francisco
Los Angeles
London

Photo: The Highline, NYC



These are my views (actually the views of others) and not that of my employer.





Thursday, September 3, 2009

On the Road....On the High Line

Photo Left (l-r): Simon Fairchild, new Managing Director-North America, IPD; Wylie Greig, Senior Advisor, IPD; Simon Mallinson, outgoing Managing Direct0r-North America, IPD (starting with INVESCO in London shortly); Bob White, Founder and President, RCA. Photo taken on the "Highline." The High Line is located on Manhattan's West Side. It runs from Gansevoort Street in the Meatpacking District to 34th Street, between 10th & 11th Avenues. Section 1 of the High Line, which opened to the public on June 9, 2009, runs from Gansevoort Street to 20th Street. The High Line was originally constructed in the 1930s, to lift dangerous freight trains off Manhattan's streets. When all sections are complete, the High Line will be a mile-and-a-half-long elevated park, running through the West Side neighborhoods of the Meatpacking District, West Chelsea and Clinton/Hell's Kitchen. It features an integrated landscape combining meandering concrete pathways with naturalistic plantings. Fixed and movable seating, lighting, and special features are also included in the park. (NOTE: It is very cool, particularly at night).

I was privileged to be invited to join Bob, Simon, Simon and Wylie last night for dinner. These guys are some of the most knowledgeable real estate people in the industry. Wylie reminded us that some of the negative consumer indicators of how an economy is doing are sales at: dry cleaners (not so often), shoe repair (rather than buying new shoes), car washes (it doesn't hurt a car to be dirty). All these businesses are suffering in the U.S. None of the group feels that we are 'out of the woods' at all. Amongst a lot of us in the industry, the problems with regional banks in their commercial real estate loan portfolios will be the other shoe to drop, assuming that the shoe that has already dropped stays put and doesn't stomp again. However, Bob did say that there are some glimmers of hope but not more than glimmers. What we need is a bright shiny star or a white knight or The Lone Ranger. But, those are fantasies and we live in a real (estate) world which is all too real.

An article on posted by PERE today refers to research conducted by placement agent Probitas Partners. To wit:
  • Opportunity real estate fundraising to sink to lowest level for 4 years.
  • just $16.2 billion has been raised for real estate opportunity funds worldwide in the first half of 2009. Much of the negative investor sentiment falls at the door of “legacy real estate funds."
  • Even if this figure were to treble in the second half of the year, it would still fall short of the $60.4 billion raised in 2005. The total amount of equity raised in 2004 was $24.3 billion, and $11.7 billion in 2003.
  • Those investors which are still committing to real estate opportunistic investing are only interested in “distressed plays.
  • Within the $16.2 billion figure raised in the first half of the year, $7.7 billion was raised for North American strategies as investors sought to capitalise on distressed opportunities in mature markets. Fundraising for Asia has been worse hit with just $1.5 billion raised against $21.8 billion recorded by the firm as being raised in 2008. $4.7 billion has been raised in the first half for Europe while only $1.6 billion was raised for funds employing global strategies and $0.8 billion for emerging markets outside of Asia.
Oh well, it's 5 'o clock someplace!

Photo top right: Either Scooter or April, California Sea Lions in residence in New York's Central Park Zoo. Many mornings on my walk to the office I stop to watch these guys swimming around, relaxing and enjoying the early morning before a day of performing and eating fish. They glide through and on the water and just seem to be having the times of their lives.

I had a simply wonderful purchase/customer service experience this week. McKinley Leathercrafters came up on a Google search for a binder cover. Although you can order through their website I called as I had a special request. A woman named Tiffany answered and proceeded to ask me all the right questions and make all the right suggestions for my binder cover, which they make by hand right at their place. There are six people working there. Only two, Tiffany and the owner, answer calls. All are involved in fabricating the finished product. Yes, it's a small business but it reminded me of how important and pleasant, at least to me, personal customer service is, and how few companies even provide it anymore. What customer service experience do your clients and prospective clients have when they contact your firm? How often do you stay in touch with them? Do you ever ask them how they like to be communicated with? While it's always important, I believe, now, more than ever before in our industry, client service, communication and simply paying attention to your clients is paramount. If you are looking for anything in leather I highly recommend McKinley Leathercrafters.

Beginning with next week's OTR, I'm going to be speaking with people who were involved during the RTC days and are still involved in the industry today and ask them: "What are the differences between now and then." If you have that dual experience please feel free to email me with your answer to that question. I will identify respondents only by job type (then and now) unless you'd like to see your name in print! I think it'll be interesting.

Also this week I had a sitdown with JC Goldenstein, Founder of CREOPoint.com. From their website, "CREOPoint.com is the global commercial real estate 24/7 meeting point where you'll find the latest industry news, a vibrant community with worldwide networking opportunities, deals, white papers, best practices, search, forums, event calendar, videos and career development opportunities." During 2009, CREOPoint has established synergistic relationships with a number of industry organizations and publications and from what JC told me, there are going to be some very cool sounding enhancements in the near future. While our industry has not been the most willing and active participants in 'online networking' it seems to me that as things change in front of our very eyes and resources become more scarce, a platform like CREOPoint can become a more and more important and useful vehicle for us.

On Thursday, Reutersrealestate.com published some thoughts from Russell Platt, founder and CEO of Forum Partners. I thought you'd be interested in seeing Russell's ideas:
  • "Expect an upheaval in the real estate investment industry over the next two years, as more major banks hive off “non-core” components of their businesses."
  • "There’s a window of 12-24 months where we will see a reshuffling of the industry, and banks like Citi and others dispose of some of their real estate investment activities."
  • “The financial crisis has added to the theme for all banks to re-appraise what activities constitutes their core business."
  • There will be a “massive reshuffling” among private real estate investment companies, as steep investment losses brought by the market turmoil meant “a lot of businesses are no longer viable under current management”.
  • “In Europe, our number one target market will be the UK, followed by Germany,” (they are seeing signs that creditors in Europe were now more willing to negotiate deals to sell off their problem loans).

On the road to....
Atlanta
Amsterdam
Chicago
Jim Thorpe, PA (Whitewater Rafting)
London
Los Angeles
North Carolina
Oregon


Have a safe and fun Labor Day weekend you guys!







These are my views and not that of my employer.

Friday, August 28, 2009

On the Road-Americas' Heartland




Talking this with a top-tier investment sales executive:

1. More qualified buyers bidding on deals.

2. Deals are not as large (i.e. portfolio transactions and mega-deals).

3. Many all-cash buyers

4. Most important: buyers and sellers seem to be finding more of a common ground on which to negotiate deals, i.e. the value of the property

This truly sounds like a sign that we've all been waiting for. However, the caution is that debt is still very dear and the banks that are lending are not making it easy (it was easy for too long). But given that parties seem to be finding a way to reach a 'price' in more situations than over the past almost two years we may be slowly creeping back into business. And we also have a long way to go.


Those of you who have been reading my column over the years know that I regularly pull stuff from various reports by RCA (Real Capital Analytics). I believe it is universally agreed throughout the commercial real estate world that RCA is hands down the most reliable and well-respected source for data and analysis on commercial real estate transactions, capital trends and now the distressed asset universe. At investor conferences, industry seminars, conventions and trade association meetings there are always some charts from RCA included. I am fortunate to be a FoRCA (Friend of RCA) and have, from the beginning been an ardent supporter. Bob White, RCA’s founder is both a frequent and insightful participant on panels and delivering keynote addresses. Part of the reason for RCA’s success and respect in the industry comes from Bob’s passion that has rubbed off on everyone in the firm. As the industry evolves it’s good to know that there’s a friendly, accurate and passionate firm collecting and analyzing the data that is the foundation of so many commercial real estate transactions and financings. If you’re in NYC I am pretty sure RCA would enjoy having you visit their funky offices and if you’re lucky enough to be in the city on a day when they have one of their famous rooftop parties, well, you’ll be in for a real treat.


And now, with that introduction, here are a few things I picked our of RCA’s just released August (Mid-Year Review) Global Capital Trends:

1. Resurgence in Transactions Underway: The increase in Q2 is a positive sign that appears to be turning into a solid trend as transactions in Q3 are projected to rise further.

2. The volume of troubled properties in default, foreclosure or bankruptcy continues to mount now totaling more than $233Bn globally.

3. In the Americas, recovery is stretching into more of an L-shape as compared with other zones.

4. Distress is mountainous in the Americas and appears to be rocketing higher and faster than anywhere else in the world.

5. Most Active Markets:

a. Office: Tokyo

b. Industrial: London

c. Retail: Sheffield, UK (I believe this is where Joe Cocker is from)

d. Hotel: NYC Metro

Of course, contained in this 24-page report is substantial detail and supporting data, charts and all kinds of useful things.


Driving into a midwestern city last night from the airport. The taxi driver said the traffic was heavier than usual for that time. The reason: The Jonas Brothers were performing. We passed by hundreds of cars lined up to get into a parking lot. A good number of them had messages painted on their windows "Jonas Brothers We Love You" and the like. Teen or probably pre-teen girls were hanging out of the windows of cars (most likely driven by their parents) whooping it up, waving and just so happy to be seeing their heartthrobs perform. It was really exciting to see their excitement and while I couldn't guess a Jonas Brothers tune if I was given only one to choose from, I'm assuming that they are deserving of the innocent mania exhibited by their fans. Somebody told me that they're today's 'Bubble Gum" band (i.e. The 1910 Fruitgum Company in which the bass player from my first band toured, etc.). I guess that in a world suffering from deaths from war, famine and slow demise caused by losing one's job, losing one's home and seeing a planned retirement go up in smoke it's good that the Jonas' exist. They're probably good musicians and have written catchy songs but they're providing something that belongs to their fans just like our early bands The Dave Clark Five, Herman's Hermits, The Animals, The Stones and The Beatles gave to our generation; the chance to scream our lungs out (at least the girls), cry when they found out Paul had gotten married (and now Kevin Jonas recently announcing his engagement) and have something to attach ourselves to that had no connection to our parents or our parents generation. It was fun to see them and I'm sure the Bros. put on a great show and their fans got to forget about life for a while.


On Route 46 in Little Falls, NJ there’s a roadhouse tavern called “Great Notch” whose sign I’ve seen for a good many years. I had never been in the place until last weekend when some friends of mine were playing there. These friends included a guitarist named Lee Fink. I had the privilege of playing in a real good rock and blues band with Lee for several years in the mid 1990’s and while getting home really late with my clothes smelling from smoke was not fun, closing my eyes and just listening to Lee play kept me coming back night after night. I hadn’t heard him play for a few years before last Saturday night and found myself, in this tiny place where the band is eight feet from the bar closing my eyes again and listening to a true master, a guitarist I would put up against anyone, including God himself, Eric Clapton. The band does not have a keyboard player and there is a chance that I’ll be invited to sit in with them in the future which is something about which I’ll have to manage my expectations as sharing the stage with Lee (and the rest of the band are no slouches either) would be very special for me. One more thing about ‘Great Notch’: you can’t tell a book by it’s cover. Maybe you’ve driven or walked by some type of establishment where you’ve never been before and one day you decide to open the door and check it out and find yourself pleasantly surprised (This happened recently in Austin, Texas when one of my travelling partners said, “Hey let’s go in here” and we walked into the side door of a club and on the stage was 95 year old pianist, Delta Blues legend Pinetop Perkins, playing with the house band). All I'm suggesting is: Be willing to explore…sometimes the results are memorable and priceless.


Over the years I have had a habit of thinking of names for bands. I'll say something or hear someone else say something and I'll go "That's a good name for a band." Of course, most of them weren't but a few were. Recently I came up with a name that I like, "The Middle Eight." As many of you who play or are into music know, the middle eight is like the bridge of a song. So you have a verse, a chorus and then the middle eight. Paul McCartney and John Lennon it's said were good at adding a middle eight to each other’s original songs and it's this part that sometimes just takes a song from being average to something special. But early this morning I got to thinking that there's a middle eight in business as well. Here's my thinking: to be successful a company with a product or service has to come up with the idea/plan/product (The Verse). Then, they look to the end, where this Verse is going to get them (The Chorus). But, if they use The Reverse Solution Approach, where you put yourself at the spot of your goal/objective and look back and see what had to happen, what had to fall into place, for this to be successful...and then you just do those things (The Middle Eight) and it may just be that this Middle Eight stuff is the most important. Execution of a plan is what differentiates ideas from successes. Anyway, now that I've thought of this idea, maybe I'll take it further and write an actually write a white paper (The Middle Eight) and then try to turn it into a book and then make appearances on TV and grow it into something like what Tony Robbins has done. Or maybe I'll just be happy that I thought of it and smile to myself and then focus on my day job.


Service with a capital "S": We checked into a nice Chicago hotel this week and were told that the passenger elevators had just gone down. We were escorted to the freight elevators (i.e. given the rock star treatment...sans groupies!). It was a little complicated getting to our rooms but what was really impressive was the hotel had called in a good number of their staff during this situation and staff members were virtually everywhere you turned. Not only did you feel safe but also you felt like they really cared about you as a customer/guest. Good management (and staff) rises to the occasion no matter what business you're in. The "we'll do what needs to be done" attitude starts at the top and, with the case of the Park Hyatt hotel in Chicago, their team is tops in my book.


Final item: Wouldn't it be interesting to be a fly on the wall listening to what colleagues say to each other after a multi-person meeting has concluded and the other participants have left? I observed this this morning at breakfast at the hotel and while I couldn't hear what they were saying it gave me this idea. Fun eh?


Photo: How to Sell Condos (Chicago): The graphics are worth enlarging.


Words of the week (perhaps apropos of society today):

Panglossian: characterized by or given to extreme optimism, esp. in the face of unrelieved hardship or adversity. Origin: 1825–35; after Pangloss, an optimistic character in Voltaire's Candide

Vertiginous: apt to change quickly; unstable: a vertiginous economy.


Restaurant of the week: Blue Point Grille, 700 W. St. Clair Avenue, Cleveland, OH (216-875-STAR). Great raw bar stuff, excellent seared Ahi Tuna and a very cool space.


On the road….

Atlanta

California

Chicago

London

New York

North Carolina

Oregon

Paris




These are my views and not that of my employer.

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